Level 1 Help Desk Technician

Job ID: 08542
Location: Wilmington, DE  [On-Site]
Employment Type: Contract
Apply Now
Back to Search

Apply Now

Fill out the form below to submit your information for this opportunity. Please upload your resume as a doc, pdf, rtf or txt file. Your information will be processed as soon as possible.

(Word, PDF, RTF, TXT)
Apply Now
* Required field.

Job Summary:

Our client is seeking a Level 1 Help Desk Technician to join their team and provide technical support in their new IT Kiosk. The successful candidate will handle technical issues for walk-up users, manage ServiceNow tickets and emails, reset passwords, distribute hardware, and process laptop replacements.

Key Responsibilities:

  • Troubleshoot technical issues for walk-up users
  • Respond to and resolve ServiceNow tickets and emails
  • Reset passwords
  • Distribute hardware (mice, keyboards, headphones)
  • Process laptop replacements
  • Support desktops, notebook systems, hardware, and customer-related services
  • Assist end users with firm-approved applications, including Microsoft Office 365 Suite, Remote Desktop Services, VPN, and other applications
  • Perform regular maintenance on PC equipment and scan computers for viruses
  • Troubleshoot and resolve hardware, systems software, and applications software issues
  • Set up and configure desktop and notebook computers and printers
  • Demonstrate analytical skills to diagnose and solve technology problems
  • Be proficient in various software programs, including Windows 10 and Microsoft Office 365
  • Support iOS mobile devices (iPhone/iPad)
Apply Now
View All Jobs

Similar Jobs

Quality Acceptance Analyst
Dover, DE  [Hybrid]
Quality Acceptance Analyst 2 This person would work with the eSubmittal technical team and DMV, to help test the eSubmittal application and other DMV applications (as time permits). Additionally, this person will help with on-boarding and implementing Dealers on the eSubmittal application....

ASP.NET / C# Programmer
Dover, DE  [Hybrid]
-...

Senior Product Manager, Data Governance
Philadelphia, PA  [Remote]
The position requires proven experience of 8+ years in product management or product ownership of data governance, product management, or a related field, with a history of successfully implementing data governance programs....

Help Desk Analyst
New Castle, DE  [Hybrid]
We are looking for a Help Desk Analyst for a 12 (+) Month contract role in New Castle, Delaware....

POS Vulnerability Analyst
Media, PA  [On-Site]
Need a skilled analyst to perform Root Cause Analysis of predetermined vulnerabilites found during recent evaluation/ scans. Create ServiceNow ticket, has to do a bit of homework and work with security team to figure out the problem and solution. Flowchart to external/vendor or internal based...